Have Questions? Need Assistance? We’re Happy to Help!

Below are answers to some of the most frequently asked questions we receive, and some resources you may find helpful. If you don’t find the answers you need or want more information, please contact us and we will be glad to assist you!

How to Contact Us


Phone: 513.231.7871
Fax: 513.231.7872

Lost/Stolen Debit Card?
Call 1.800.528.2273 (If inside the U.S.)

or 1.812.647.9794 (If outside the U.S.)


Watch Hill Bank
2110 Beechmont Ave.
Cincinnati, OH 45230


Watch Hill Bank
3549 Columbia Parkway
Cincinnati, OH 45226

In Person

2110 Beechmont Avenue, Cincinnati, OH 45230
Monday – Friday: 9am to 5pm
Saturday: 9am to 12pm
Sunday: Closed

3549 Columbia Parkway, Cincinnati, OH 45226
Monday – Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed


Send Us A Message

  • Do not use this form to send confidential information.

Help/Frequently Asked Questions

Banking Services

How can I get cash after hours?
How can I make deposits?
How do I order cash/change for my business?
How do I re-order checks?
What are the fees for banking services?
What are your current rates on CDs and savings accounts?
Where can I find an ATM?
What are your hours?
What is your Privacy Policy?

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Lending Services

Who decides whether my loan application is approved, and what is the decision based on?
How long does it take to get a decision on my loan application?
How long does it take from the time my application is approved to close on my loan?
Who will handle the servicing of my loan after closing?
How can I make my loan payments?

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Credit Card Services

My credit card is lost or stolen. What should I do?
Can I access/manage my credit card account online?
How do I set up access to my credit card account online?
Is it safe to access my credit card account online?

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Online Banking

How do I login to Online Banking?
Is Online Banking secure?

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Mobile Banking

What devices can I use for Mobile Banking?
How much does Mobile Banking cost?
Where do I get the Watch Hill Bank Mobile Banking app?
How do I use the Mobile Banking app?
Is Mobile Banking secure?

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Mobile Check Capture

What is Mobile Check Capture?
How do I use Mobile Check Capture?

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Remote Deposit Capture

What is Remote Deposit Capture?
Where do I get the Remote Deposit Capture scanner?
How much does Remote Deposit Capture cost?
How do I sign up for Remote Deposit Capture?

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Online Bill Payment

What is Online Bill Payment?
Who can be paid using Online Bill Payment?
How much does Online Bill Payment cost?
How do I sign up for Online Bill Payment?
When are funds debited from my account?
When will my payment be received by the payee?
Can I stop payment on a scheduled payment after it has processed?

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My debit or credit card is lost or stolen. What should I do?
What happens when I report my debit or credit card as lost or stolen?

What should I do if my identity is stolen?
How can I reduce my risk of Identity Theft?
How can I keep my personal and account information secure online?

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